Delivery Orders

Delivery orders are subjected to
Delivery units operating times (11 AM to 3 PM and 7 PM to 10 PM)
Your address falling in the defined service delivery area from the delivery units.
Your Order must have at least 1 curry pot or 1 Regular portion of Biryani (any biryani or any pulav).
Delivery Charges Rs.20/- extra.

Menu

The menu is displayed in the Website and Facebook and items are subjected of availability of stock in delivery units or restaurant.
In case certain menu items are not listed in the menu page, the particular restaurant or delivery unit does not carry those items in the menu
In case of non availability of ordered product at the delivery unit or restaurant, the order would not be executed. Same would be informed by the customer service executive to you.

Discount Coupons or vouchers

The complete code has to be punched in the coupon section for availing the coupon
The coupon code is not case sensitive
The coupon may not work if the conditions defined in the coupon details are not fulfilled in the order
Hello Curry holds the right to accept or reject any coupon without giving any reason whatsoever
The coupons are valid for specified period only and will not be accepted after the expiry of the validity period
The guest must handover the coupon which is entered in the coupon section while placing the order to the delivery person, otherwise the order will be cancelled

Terms and Conditions for all coupons including printed, mobile and email coupons


Coupons cannot be clubbed with any other offer / scheme
Please announce the coupon and coupon code to the order taker while placing the order
Cut and hand over coupon to the delivery person while taking the delivery
All prices are exclusive of taxes
Only one coupon is valid per order
All coupons have limited validity
Offer valid only in participating restaurants

Modify / Cancel the Online Order

The online order once placed cannot be modified or cancelled either through the website or offline by calling the restaurant.
However you can get updated on the status of the order by calling the restaurant directly
In case the order which is paid through credit card is cancelled due to non availability of the ordered product at the restaurant, the amount will be returned by reversing the transaction by Hello Curry delivery unit or restaurant. The same would reflect in the next credit card statement.

Information Collected

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

Hello Curry may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address and any other information, when you knowingly provide us with this information. This will generally occur when you either:

Visit Online ordering site to place order;
enter into a competition or promotion;
participate in a survey;
subscribe to our mailing list;
register as a WOW club member;
apply for a job;
request information regarding our Franchise system;
submit website feedback ;
Where ever Hello Curry collects personal information about you from someone else, Hello Curry or the franchisee will take reasonable steps to advise you.

Use and Disclosure

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you, and for any other purpose specified.
Hello Curry may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:
to allow you to participate in the loyalty program;
to process any job application you may submit;
to provide you with any restaurant or promotion information;
to process any online ordering;
to determine the number of visitors to our websites and conduct reviews of our sites
to respond to specific requests from visitors;
to keep you informed about any changes to our websites;
to conduct marketing research; and
to send you offers or information on products or services that we consider will be of interest to you.
Further information on how we use your personal information when using our Internet ordering system
When using the Hello Curry internet ordering system additional information is collected when you order food online. This information assists in the delivery to your door and to verify your credentials. The internet order system also stores information about your order to help you remember and re-order the same menu in future.

Third Party Disclosure

Hello Curry may share statistics and personal information between themselves and with companies that are related to Hello Curry including our branches across India
Personal information that you submit to Hello Curry may be disclosed to a third party:
If you place an order via our internet order system, your details will be passed on to PayU, who receive your credit card details for internet order payment. PayU is a secure internet payment gateway that secures your credit card number during transmission. Visit www.payu.in for further details.

Access, Accuracy and Security

Hello Curry will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.
You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us.

Changes

If this Privacy Policy is changed, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on Dec 28, 2014.

Links to other sites

Hello Curry may provide links

Consent

By using this site, you agree to the terms of the policy as stated above. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with the Privacy Policy of Hello Curry Pvt Ltd.

Process of Online Ordering

You can place the order as a new guest or an existing guest.
If you wish to place order as a new guest, take the following steps –
Register yourself in the hello curry registration page
You will get password to your personal mail
Once you get the password then you can reuse it whenever you want to place an online order
In case you want your order to be placed to a different address than your regular address then you must mention it while logging into the online ordering system.
You should choose the location from the preexisting location list in the drop down.
Do not try to give an address which is not mapped in the drop down list. In such a case we will not be delivering to your address and your order will be cancelled.
In such a case the money will not be refunded by the restaurant.
The address will be stored in your account and next time when you wish to place the order at the same address, you can just select the address. You can save up to 2 addresses in your account.
Once after log in it will show you your previously saved address and saved orders
Do not try to give an address which is outside the serviceable location. In such a case we will not be delivering to your address and your order will be cancelled.
In such a case the money will not be refunded by the restaurant/delivery unit.
You will be directed into the online ordering page where you can select whatever food items you want to order.
The price of your section is displayed in a small cart window within the same page.
You can apply any discount coupon by clicking on coupon button in the cart
The coupon can be availed by entering the coupon code mentioned in the coupon
The coupon will only be applied if the conditions mentioned in the details of the coupons are met
You must handover the coupon which is entered in the coupon section while taking the delivery to the delivery person, otherwise the order will be cancelled.
Click on confirm order button in the cart to move to order confirmation page
On this page you can edit your order type as well
Enter your Name, Email address and mobile number here
Click Proceed to payment to make the payment
Here apart from cash on delivery you have option to pay by various means like Credit Card, Debit Card, Net banking, Mobile payment etc.
Once your payment is successful your order will be processed
If your payment is not successful, you will be asked to try again
If after 3 trials your payment is not successful, you will be redirected to the order confirmation page for you to choose some other payment option.
Upon successful placing of your order in the delivery unit or restaurant, you will land on the final page where you would receive message of order confirmation.
You can also give your feedback in the feedback section on this page
You will also receive an email with complete order details
In case you were a new guest, you will also receive a password for your future orders.
Exit will take you to Hello Curry main page.

Terms & Conditions:

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.